Shipping and Returns

Shipping Policy

FREE SHIPPING ON ALL ORDERS OVER 150€ to the eligible countries: Albania, Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, The Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom. This offer is automatically applied at checkout for qualifying orders.

We ship with express courier, ensuring fast and reliable delivery. Please check the approximate shipping rates here.

At PÓ Tableware, we strive to provide transparent and reliable shipping options tailored to your needs. Please note that shipping costs vary based on the weight, size, and destination of your order.

To ensure accuracy, all shipping rates are calculated upon request. Once you've selected your items, please reach out to us, and we'll provide a detailed shipping quote.

Through an environmentally responsible method, we support climate-friendly logistics by reducing carbon emissions and using sustainable solutions. Shop with confidence, knowing your order is shipped with care for the planet.

How It Works:

Place your order or contact us directly with the items you wish to purchase.

We'll calculate the shipping costs based on the weight, dimensions, and delivery location.

A detailed shipping quote will be sent to you for review and approval.

Additional Information:

Shipping times may vary depending on the shipping method and destination.

We work with trusted carriers to ensure your order is delivered safely and promptly.

Any applicable taxes, duties, or customs fees are the responsibility of the recipient.

If you have any questions about shipping or need assistance, please feel free to contact our team at hello@po-tableware.com. We're here to help!

Thank you for your understanding and support.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@po-tableware.com. Please note that returns will need to be sent to the following address: JACARÉ CÓSMICO, Rua Joaquim António de Aguiar 57, 2D, 3000-231 Coimbra, Coimbra, Portugal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@po-tableware.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@po-tableware.com.